Leadership

Meet the leaders behind the CareWorks Absence Management team.
Heather Luiz

Heather Luiz President

As President of CareWorks Absence Management, Heather is responsible for providing strategic leadership to ensure success and growth of the organization.

Heather has more than 20 years of experience in the insurance, financial services and logistics industries. Prior to joining CareWorks, she worked for Liberty Mutual Insurance as Director of Product Management for the Group Benefits business and Director for the Claims Center of Excellence for Liberty International.

She has a bachelor’s degree in Political Science from Wellesley College and a master’s degree in Global Business Management from the F.W. Olin School of Management at Babson College. Heather holds a Certified Professional Disability Management (CPDM) certification and is a Certified ADA Administrator.

Originally from Rhode Island, Heather currently lives in Columbus, Ohio, and enjoys traveling, going to the beach and spending time with family.

Heather Luiz President

As President of CareWorks Absence Management, Heather is responsible for providing strategic leadership to ensure success and growth of the organization.

Heather has more than 20 years of experience in the insurance, financial services and logistics industries. Prior to joining CareWorks, she worked for Liberty Mutual Insurance as Director of Product Management for the Group Benefits business and Director for the Claims Center of Excellence for Liberty International.

She has a bachelor’s degree in Political Science from Wellesley College and a master’s degree in Global Business Management from the F.W. Olin School of Management at Babson College. Heather holds a Certified Professional Disability Management (CPDM) certification and is a Certified ADA Administrator.

Originally from Rhode Island, Heather currently lives in Columbus, Ohio, and enjoys traveling, going to the beach and spending time with family.

Matthew Howes VP Operations

As VP Operations, Matthew oversees day-to-day operations of CareWorks Absence Management.

Matthew has nearly 20 years of experience in absence management, financial services and insurance. He’s held key absence management roles at a number of Fortune 500 companies, including Liberty Mutual Insurance, MetLife, Prudential Financial and Unum.

Matthew has a bachelor’s degree in Business Administration from Southern New Hampshire University and a master’s degree in Business Administration from North Carolina State University.

Matthew enjoys running and competing in races, including the Boston Marathon. Matthew is also an avid supporter of children’s causes, such as Autism Speaks and the Autism Society of America.

Butch Knowlton VP Product & Technology

As VP Product & Technology for CareWorks Absence Management, Butch oversees implementations and the development and maintenance of our full product suite.

Butch has nearly 30 years of experience in absence management, insurance and claims. He previously held key leadership roles at Aon Hewitt, Sedgwick and ReedGroup.

He has a bachelor’s degree in Political Science from West Virginia University. Butch is a Chartered Property Casualty Underwriter (CPCU) and Certified ScrumMaster (CSM).

He lives in Powell, Ohio, with his wife and four children.

Tamra Yale VP Account Management

Tamra leads our dynamic Account Management team in providing an exemplary customer service experience that exceeds client expectations.

Tamra brings more than 25 years of absence management experience in employee benefits, account management, operations and insurance.

She previously held leadership roles in account management and operations for the Hartford, Liberty Mutual Group, Aon Hewitt and ReedGroup.

Tamra is based in Minneapolis.

Scott Vaka VP Sales

As Chief Sales Officer, Scott develops and manages the sales strategy for CareWorks Absence Management.

Scott has more than 25 years of sales experience. More than 20 of those have been spent at CareWorks leading sales efforts for clients in the workers’ compensation and absence management industries.

He has a bachelor’s degree in Economics from Wittenberg University.

Fran Toussaint Director of Clinical Services

As Director of Clinical Services, Fran manages CareWorks Absence Management’s in-house nursing staff and provides clinical case management direction for all services offered.

Fran has spent more than 20 years as a registered nurse and case manager in the absence management and workers’ compensation fields.

She previously worked for Sedgwick and Nationwide Better Health as a Director of Operations in the integrated disability and absence management space.

She has a bachelor’s degree in Business Administration from Mount Vernon Nazarene University and an associate degree in Nursing Science from Eastern Kentucky University. Fran is also a Certified Case Manager (CCM), Six Sigma Green Belt (CSSGB) and has a Certified Professional Disability Management (CPDM) certification.

Fran lives in Columbus, Ohio, and is a huge hockey fan.

Lori Clary Assistant General Counsel

As Assistant General Counsel, Lori leads CareWorks Absence Management’s in-house legal team and ensures compliance with disability and leave laws.

Lori has more than 20 years of experience in labor and employment law. She previously worked for Jones Day, one of the largest law firms in the world, and just before joining CareWorks Absence Management, served as in-house counsel for RELX Inc., a global provider of information and analytics to professional and business customers.

She has a bachelor’s degree in Political Communication from Ohio University and a Juris Doctorate (J.D.) degree from The Ohio State University.

Lori calls Columbus, Ohio, home and is a Buckeye through and through.